Streamline Plumbing Solutions Pty Ltd

Last updated: 2 November 2026

 

Streamline Plumbing Solutions Pty Ltd (including Streamline Home Filtration) ("Streamline", "we", "us" or "our") respects your privacy. This policy explains what personal information we collect, how we use and share it, and how you can access or correct it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

 

1. Information we collect

We only collect information we need to quote, book, carry out and follow up our plumbing and water filtration services. This may include:

- Your name, phone number, email address and property address

- Whether you own or rent the property

- Details about your enquiry, such as the service you're interested in, your suburb, what matters most to you about your water, and the best time to contact you

- Information about your home and water collected during an in-home consultation or water test, such as the plumbing setup and water test results

- Photos or videos of the work area and completed installation

- Quotes, proposals, invoices, payment records and warranty details

- Records of our calls, emails and messages with you

- Website and advertising information, such as pages visited, the device and browser used, and how you found us (see "Cookies and advertising" below)

We don't ask for sensitive information such as health information. Please don't include it in an enquiry.

2. How we collect it

We collect personal information directly from you when you:

- Fill in an enquiry or booking form on our website

- Fill in a lead form in one of our ads on Facebook or Instagram

- Call, email or message us, including through social media

- Have a consultation, water test or job at your home

- Leave us a review or take part in a survey

Sometimes we receive information from others, for example a builder, real estate agent or property manager who arranges work at a property, or a person who refers you to us.

 

3. Why we use it

We use your personal information to:

- Respond to your enquiry and book your free in-home water test or service visit

- Prepare quotes and proposals and carry out the work you request

- Register and manage product warranties

- Invoice you and process payments

- Contact you about upcoming filter changes, servicing or follow-up care for your system

- Improve our services, website and advertising

- Send you news and offers, where you've agreed to this or where the law allows (you can opt out at any time)

- Meet our legal, licensing and insurance obligations

If you don't give us the information we ask for, we may not be able to respond to your enquiry or provide our services.

 

4. Who we share it with

We don't sell your personal information. We only share it where needed to run our business and provide our services, with:

- Our employees and contractors, such as our filtration specialists and licensed plumbers

- Suppliers and manufacturers, for example to register a warranty

- Service providers who help us run the business, such as our website host (Wix), our advertising platforms (Meta, which runs Facebook and Instagram, and Google), the automation, customer management, email and SMS tools we use to manage enquiries (such as Zapier), and our accounting, payment and IT providers

- Finance providers, if you ask to apply for finance

- Our professional advisers, such as accountants, lawyers and insurers

- Government bodies or regulators, such as the QBCC, where required by law

Some of these service providers, including Wix, Meta, Google and Zapier, may store or process information outside Australia, including in the United States and other countries. We choose reputable providers and take reasonable steps to make sure they protect your information.

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5. Photos and videos of our work

We take photos and videos of our work for our records, quality checks and warranties. With your permission, we may also use photos or videos of an installation on our website, social media or in advertising. We won't show your street address or identify you or your family without your consent.

 

6. Cookies and advertising

Our website uses cookies and similar technologies to make the site work, understand how people use it and improve it. We and our advertising partners, such as Meta and Google, may use tools like the Meta Pixel and Google Analytics to measure how our ads perform and to show our ads to people who may be interested in our services. These tools may collect information such as your IP address, browser type and the pages you visit.

You can block or delete cookies in your browser settings, and you can manage your ad preferences in your Facebook, Instagram and Google account settings. Blocking cookies may affect how parts of our website work.

 

7. Marketing

If you've given us your contact details, we may contact you about our services. Every marketing email or SMS we send will include a way to unsubscribe, or you can contact us to opt out at any time. We'll still contact you about any booking, job or warranty you have with us.

 

8. Keeping your information safe

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, change or disclosure. This includes using password-protected systems and limiting access to people who need it.

We keep personal information only for as long as we need it for the purposes in this policy, including for warranty, tax and legal record-keeping. After that, we securely delete or de-identify it.

If a data breach is likely to cause you serious harm, we'll let you know and notify the Office of the Australian Information Commissioner where we're required to by law.

 

9. Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it if it's wrong, out of date or incomplete. Contact us using the details below. We'll respond within a reasonable time, usually within 30 days. If we can't give you access, we'll tell you why.

 

10. Questions and complaints

If you have a question about this policy or a concern about how we've handled your personal information, please contact us first. We'll look into it and respond within 30 days.

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

 

11. Contact us

Streamline Plumbing Solutions Pty Ltd

Mount Cotton QLD 4165

Phone: 0416 421 566

Email: admin@streamlineplumbing.net.au

QBCC Licence: 15060142

 

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.